Support Engineer

Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers our world-class terminals, solutions and services enable the global ecosystem of payments acceptance. With 40 years of experience, innovation is integral to Ingenico’s approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. At Ingenico, trust and sustainability are at the heart of everything we do.

Main Functions and Responsibilities

• Provide online technical consultations for corporate customers (international and local) related to EFT POS terminal networks and software solutions via Jira tickets, email, and phone
• Prepare, configure, and deliver software packages using online deployment tools
• Deliver technical support for integration projects, including ECR systems, petrol/fleet solutions, vending machines, and transportation systems
• Perform requirements analysis, test equipment setup, and on‑site and remote integration testing
• Conduct customer training sessions on company solutions (remote and on‑site)
• Support customers during the UAT process, including tracking and managing issue and requirement reports
• Provide technical support for payment system certifications (Mastercard, Visa, etc.), including:
• Software packages
• Configuration profiles
• Application certification documentation and reports
• Investigate issues reported from the field, including:
• Reproducing issues
• Preparing reports with detailed test environments and steps
• Report bugs, field issues, and improvement requests to the Development team
• Supply up‑to‑date software packages to Operations teams for terminal customization
• Maintain and update support documentation and knowledge base
• Collaborate closely with Development and QA teams

Knowledge and Skills Required

• Strong communication skills (English and local language)
• Engineering mindset with the ability to perform technical investigations and testing
• 2+ years of hands‑on experience in technical support of desktop and client‑server applications
• Solid understanding of software administration and the software development lifecycle
• Experience creating and maintaining technical documentation
• Good knowledge of Windows administration and basic Linux
• Understanding of wireless communication and USB / RS‑232 connectivity principles
• Experience with Jira, Confluence, and bug‑tracking systems
• Solid networking knowledge, including: TCP/IP, Ethernet framing, SSL/TLS, HTTP/HTTPS, VPNs
• Experience using diagnostic tools (e.g. Wireshark)
• Basic knowledge of cryptography (symmetric and asymmetric)
• Experience with database administration (MySQL, MS SQL, PostgreSQL)

We Offer

• Competitive and transparent salary
• Official full‑time employment in compliance with local labor legislation
• Hybrid working model (office and remote work)
• Modern and comfortable office in Kyiv
• Medical insurance package
• Opportunity to work in an international company within a global team
• Professional growth through training and knowledge‑sharing sessions
• Supportive and friendly working environment
• Corporate events and team‑building activities

As part of our values, we embrace diversity and inclusion at Ingenico. We are an equal opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status or any other protected characteristic under applicable law, whether actual or perceived. Ingenico welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process

We want to adapt our processes and create a safe work environment that welcomes everyone.

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