Technology Service Analyst (f/m/x)

Position Overview

For over 150 years, our dedication to being the Global Hausbank for our clients has been driven by our people – in around 60 countries and across more than 150 nationalities. Their deep understanding, insights, expertise, and passion help our clients navigate an increasingly complex world – be it in our Corporate Bank, our Private Bank, our Investment Bank or our Asset Management division.

If you are motivated to take the initiative and collaborate with colleagues across the world; if you want to be part of a community where you can grow, both professionally and personally – then join our team. Together we can make a great impact for our clients home and abroad, securing their lasting success and financial security.

We are looking for a Technology Service Analyst

Are you passionate about technology and eager to start a career in IT Support? In this role, you will play a key part in delivering high-quality technical support and services to internal teams within the bank. You will have the opportunity to develop problem-solving skills, collaborate with global IT teams, and gain hands-on experience with banking applications and IT infrastructure. If you enjoy troubleshooting, learning new technologies, and working in a dynamic environment, this could be the perfect opportunity for you!

Your Key Responsibilities

• Ownership of local applications including end-to-end responsibility for application setup from regulatory and DB policies requirements.
• Perform L1/L2 support for IT end-user locally (in-person) or by engaging Global teams.
• Monitor and manage incidents through an IT service management platform.
• Collaborate with IT teams to implement system updates, patches, and upgrades.
• Management/supporting of local IT infrastructure/application related projects including regulatory driven.
• Physical visits to Data Centers and offices to troubleshoot equipment as needed.
• Ensure compliance with bank policies, regulatory requirements, and security protocols.
• Create and update documentation on the use of IT systems.
  
  
  

Your Skills And Experience

• Providing technical support to users (remotely and in the office, Windows 10/11).
• Windows Server 2016/2019, basic administration skills.
• Installation, configuration, testing and maintenance of local application software.
• Working with SQL queries (basic knowledge).
• Oracle (basic knowledge).
• Administration and support of the core banking system (B2).
• Unix skills would be a plus.
• Office 365 (advanced user).
• Understanding of Networks and rules.
• Ability to clearly articulate technical/IT related topics.
• Be flexible – as the role offers flexible hours, occasional overtime or weekend work might be required to support critical IT operations. Rest assured, you will be compensated accordingly.
• Good communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Native-level proficiency in Ukrainian and professional-level proficiency in English.
  
  
  

Well-being & Benefits:

• Emotionally and mentally balanced
  
  
  

We support you in dealing with life crises, maintaining stability through illness, and maintaining good mental health

• Physically thriving
  
  
  

We support you managing your physical health by taking appropriate preventive measures and providing a workplace that helps you thrive

• Socially connected
  
  
  

We strongly believe in collaboration, inclusion and feeling connected to open up new perspectives and strengthen our self confidence and well being

• Financially secure
  
  
  

We support you to meet personal financial goals during your active career and for the future

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.