Junior/Middle Product Support Engineer IRC301180

Description

Our customer is a dynamic, growth-oriented company serving an exponentially growing industry.

Customer provides professional grade fixed wireless broadband and microwave solutions for customers around the world. Solutions are deployed in thousands of networks in over 153 countries, with our innovative technologies providing reliable, secure, cost-effective connectivity that’s easy to deploy and proven to deliver outstanding metrics.

Our customer has few development centers: Rolling Meadows, IL, USA and Ashburton, Devon, UK.

Requirements

Job Description

A Product Support Engineer (PSE) will be part of a world-class, highly motivated, highly skilled team of Technical Support Engineers (TSE) who are committed to support carrier grade wireless equipment and Management System to customers in various verticals starting from WISP to Federal Governments. This person would have to become part of the engineering team and partner with the engineering team to drive software fixes and solutions to complex issue.

Required Skills:

• BS/MS degree in a technical discipline (Radio/Electrical/Computer Engineering or Telecommunications)
• Minimum of 1+ years of industry experience supporting real-world products or systems
• Understanding of RF architecture and radio-wave propagation (MCS, Power Control, RF link budget calculation )
• Experience in Linux/Network administration
• Understanding and knowledge of L2/L3 networking standards
• Willingness / ability to travel occasionally for customer visits, trainings, etc.
• Ability to multi-task between two or more projects and perform these tasks with velocity
• Upper-Intermediate level of English
  
  
  

Preferred Skills:

• Experience in wireless communications industry (fixed narrowband, broadband, cellular and/or software-defined radio experience is a big plus)
• Understanding of radio-link parameters (SNR, CINR, RSSI, NF)
• Knowledge of digital transmission systems and modulation techniques (MIMO, OFDM, QAM, QPSK and BPSK)
• Knowledge of wireless RF equipment and tools (Network Analyzers, Spectrum Analyzers, Signal Generators and Arbitrary Waveform Generators)
• Experience in the wireless network system test (MAC layer protocols, Security protocols, 802.3 / 802.1 standards,
• Knowledge of traffic testing techniques and tools (IXIA/JDSU/Wireshark/Iperf)
• Experience with following tools: TestRail, Jenkins, Jira
• Ability to develop troubleshooting guides and to effectively mentor as well as learn from team members
• Ability to interface with end customers and operators in training, assisting and troubleshoot product deployments
• Logical mind-set which is essential for efficient debugging of product defects and reported issues
• Good logical communication skills, both verbal and written
• Self-motivated personality and ability to work independently as well as on a team
  
  
  

Job responsibilities

Job Responsibilities

• Support a series of narrowband and/or broadband outdoor and indoor wireless products and systems
• Analysis of technical requirements and published standards in order to debug customer reported issues
• Reproduce customer reported issues in a laboratory environment
• Formal testing involving test specification, execution, result capture and analysis
• Isolate, reproduce, track and verify bugs
• Timely and accurate reporting of work activity status and issues
• Evaluate RF performance of customer networks to better resolve customer reported issues
• Interface with customers, particularly with high priority escalations.
  
  
  

What we offer

Empowering Projects: With 500+ clients spanning diverse industries and domains, we provide an exciting opportunity to contribute to groundbreaking projects that leverage cutting-edge technologies. As a team, we engineer digital products that positively impact people’s lives.

Empowering Growth: We foster a culture of continuous learning and professional development. Our dedication is to provide timely and comprehensive assistance for every consultant through our dedicated Learning & Development team, ensuring their continuous growth and success.

DE&I Matters: At GlobalLogic, we deeply value and embrace diversity. We are dedicated to providing equal opportunities for all individuals, fostering an inclusive and empowering work environment.

Career Development: Our corporate culture places a strong emphasis on career development, offering abundant opportunities for growth. Regular interactions with our teams ensure their engagement, motivation, and recognition. We empower our team members to pursue their career goals with confidence and enthusiasm.

Comprehensive Benefits: In addition to equitable compensation, we provide a comprehensive benefits package that prioritizes the overall well-being of our consultants. We genuinely care about their health and strive to create a positive work environment.

Flexible Opportunities: At GlobalLogic, we prioritize work-life balance by offering flexible opportunities tailored to your lifestyle. Explore relocation and rotation options for diverse cultural and professional experiences in different countries with our company.

About GlobalLogic

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.