Amazon Connect Engineer IRC302968

Description

Goal: Replicate and migrate a critical provider escalation telephony workflow from ServiceNow to Amazon Connect

Requirements

• Strong hands-on expertise in configuring and managing Amazon Connect environments
• Experience migrating legacy telephony workflows (specifically ServiceNow) to AWS/Amazon Connect
• Ability to collaborate effectively with Java development teams on backend integrations
  
  
  

Job responsibilities

• Configure and deploy Amazon Connect workflows, specifically including call routing and roll-over capabilities
• Replicate the clinical escalation routing where an in-home provider calls a Service Coordinator (SC), with the option to roll the call over to the Nurse command center.
• Collaborate closely with the existing team handling the Java-based backend development to integrate the telephony configuration.
  
  
  

What we offer

Empowering Projects: With 500+ clients spanning diverse industries and domains, we provide an exciting opportunity to contribute to groundbreaking projects that leverage cutting-edge technologies. As a team, we engineer digital products that positively impact people’s lives.

Empowering Growth: We foster a culture of continuous learning and professional development. Our dedication is to provide timely and comprehensive assistance for every consultant through our dedicated Learning & Development team, ensuring their continuous growth and success.

DE&I Matters: At GlobalLogic, we deeply value and embrace diversity. We are dedicated to providing equal opportunities for all individuals, fostering an inclusive and empowering work environment.

Career Development: Our corporate culture places a strong emphasis on career development, offering abundant opportunities for growth. Regular interactions with our teams ensure their engagement, motivation, and recognition. We empower our team members to pursue their career goals with confidence and enthusiasm.

Comprehensive Benefits: In addition to equitable compensation, we provide a comprehensive benefits package that prioritizes the overall well-being of our consultants. We genuinely care about their health and strive to create a positive work environment.

Flexible Opportunities: At GlobalLogic, we prioritize work-life balance by offering flexible opportunities tailored to your lifestyle. Explore relocation and rotation options for diverse cultural and professional experiences in different countries with our company.

About GlobalLogic

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.