Business System Analyst

Job Summary

Conduct business process analyses, needs assessments, and preliminary cost/benefit analyses in an effort to align information technology solutions with business initiatives.

Essential Duties And Responsibilities

• Conduct inquiries pertaining to the development of new information systems to meet current and projected business needs.
• Write functional specifications of user needs for application development, enhancements, and testing.
• Analyze user requirements, procedures, and problems to improve existing systems.
• Prepare functional, systems and program specifications.
• Prepare project plans and implementation schedules.
• Confer with organizational units involved to determine requirements.
• Maintain and develop documentation for responsible area.
• Maintain a thorough knowledge and in-depth field experience regarding emerging or job technologies required to fulfill the job, this could include formal or self paced professional development
• Prepare project plans and schedules.
• Provide status updates of assigned projects.
• Recommend/conduct training.
• Maintain positive relations with all employees encouraging them to suggest ways of improving IT systems.
• Serve as escalation point for troubleshooting issues.
• Maintain a good working relationship with customers and vendors.
• Ensure 100% adherence to all IT and department policy, processes and procedures.
• Participate in the exchange of ideas and information within the department.
• Ask questions; encourage input from team members.
• Provide regular updates to appropriate managers.
• Identify creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value added processes, or complete re-engineering of processes and systems).
• Drive continuous improvement through trend reporting analysis and metrics management.
• Assure that procedures and work instructions are efficient and not redundant.
• Offer new ideas and suggestions for improvement. Identify and implement new practices and processes that are “best in field”.
• Demonstrate a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively; making customer issues a priority.
• Confer with reporting manager on complex or unusual situations.
• Establish new measurement systems if/where possible.
• Exchange knowledge and information with other Jabil facilities to ensure best practices are shared throughout the Jabil organization.
• Ensure 100% adherence to all company policies and procedures (i.e. Security, Health, Safety and Quality)
• Maintain discretion and confidentiality in all areas pertaining to data and proprietary information, whether internal to Jabil or customer specific.
• Interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Maintain discretion and confidentiality in all areas pertaining to the IT systems.
• Understand and embrace the business and IT strategic direction.
• Comply and follow all procedures within the company security policy.
• May perform other duties and responsibilities as assigned.
  
  

Management & Supervisory Responsibilities

• Typically reports to Management. Direct supervisor job title(s) typically include:
• Job is NOT directly responsible for managing other employees (e.g., hiring/termination and/or pay decisions, performance management).
  
  

Job Qualifications

KNOWLEDGE REQUIREMENTS

• Thorough knowledge and in-depth field experience regarding emerging or job technologies required to fulfill the job
• Strong communications and customer service skills
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Proficiency in use of personal computers, Microsoft Office products (Excel, Word and PowerPoint) and e-mail skills required.
  
  

Education & Experience Requirements

• Bachelor's Degree required.
• Degree in Computer Science or Management Information Systems preferred.
• Minimum 2 to 5 years work experience in a related position.
• Or an equivalent combination of education, training or experience.
  
  

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