IT Support Engineer

Job Description

Ciklum is looking for a IT Support Engineer to join our team full-time in Ukraine.

We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.

About The Role

As a IT Support Engineer, become a part of a cross-functional development team engineering experiences of tomorrow providing high-quality, reliable technical support and IT services to Ciklum employees. Operating with a high degree of independence, this role focuses on resolving both standard and escalated technical issues, managing local IT infrastructure, and ensuring smooth daily operations in the Lviv office. The IT Support Engineer II acts as a bridge between junior staff and senior engineers, occasionally providing guidance to IT Support Engineer I, while collaborating proactively with specialized teams (Infrastructure, Networking, Security) to solve complex cross-functional challenges.

Responsibilities

• Independently maintains the stability of the internal IT environment and ensures excellent service delivery
• Advanced Service Desk management: Independently manage, troubleshoot, and resolve a wide range of tickets within the Service Desk system
• Employee lifecycle management: Execute technical onboarding and offboarding processes autonomously, ensuring workstations, accounts, and access rights are configured accurately and securely
• Technical troubleshooting: Diagnose and resolve moderate to complex hardware, software, and network issues for end-users in a timely manner
• Asset, stock, and procurement coordination: Manage IT assets and local stock in the Management Tool. Assist in identifying hardware needs and participate in the procurement process for IT components
• Facility and logistics coordination: Oversee local office logistics in Lviv regarding IT equipment, including receiving, processing, and shipping of packages, and setting up equipment for meetings and events
• Cross-functional collaboration: Work closely with IT Infrastructure, Networking, Security, and Application Support teams to assist in implementing infrastructural changes and resolving shared IT issues
• Process improvement and documentation: Maintain and update internal technical documentation. Participate in internal reviews to suggest improvements for local IT support processes
• Mentorship: Share knowledge and provide operational guidance and support to junior team members (IT Support Engineer I)
  
  

Requirements

• Technical expertise: Solid proficiency in administering Windows (11 and above), Linux (Ubuntu), and macOS. Proven experience with Microsoft 365 products, Google Workspace, Active Directory, and Group Policy Objects (GPO). Familiarity with ABM (Apple Business Manager) and MDM solutions
• Infrastructure knowledge: Good understanding of networking fundamentals and practical experience in basic network troubleshooting
• Problem-solving abilities: Strong analytical skills with the ability to diagnose issues independently and effectively under pressure
• Service and process awareness: Strong understanding of ITIL principles and a demonstrated "client-first" approach to service delivery
• Collaborative mindset: Proactive team player capable of working seamlessly with local and remote specialized teams
• Communication and language: Excellent verbal and written communication skills to explain technical concepts to non-technical users clearly. Intermediate (B1) English proficiency is required
  
  

What’s in it for you?

• Strong community: Work alongside top professionals in a friendly, open-door environment
• Growth focus: Take on large-scale projects with a global impact and expand your expertise
• Tailored learning: Boost your skills with internal events (meetups, conferences, workshops), Udemy access, language courses, and company-paid certifications
• Endless opportunities: Explore diverse domains through internal mobility, finding the best fit to gain hands-on experience with cutting-edge technologies
• Flexibility: Enjoy radical flexibility – work remotely or from an office, your choice
• Care: We’ve got you covered with company-paid medical insurance, mental health support, and financial & legal consultations
  
  

About Us

At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you’ll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress.

As one of Ukraine’s largest IT companies and a top employer recognized by Forbes, we’ve spent over 20 years delivering meaningful tech solutions. We proudly support diverse talent and military veterans, recognizing their unique skills and perspectives they bring to shaping the future.

Explore, empower, engineer with Ciklum!

Interested already? We would love to get to know you! Submit your application. We can’t wait to see you at Ciklum.