IT Operations Officer SC-9

DEADLINE FOR APPLICATIONS

29 September 2026-23:59-GMT+02:00 Eastern European Time (Kyiv)

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP

The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok.

WHY JOIN WFP?

• WFP is a 2020 Nobel Peace Prize Laureate.
• WFP offers a highly inclusive, diverse, and multicultural working environment.
• WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.
• A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.
• We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).
  
  

Type of Contract: Service Contract

 Unit / Division: TEC Unit / WFP Ukraine

Duty Station: Kyiv

 Duration: 12 months (renewable)

The position is only open to Ukrainian nationals or residents of Ukraine, with a legal work permit.

What will you do in this position? 

In line with the Ukraine Country office objectives, WFP Ukraine requires an IT Operations Officer to support the delivery of efficient and effective IT services, contributing to sound, innovative solutions that enable staff to deliver assistance to beneficiaries. The incumbent will actively contribute to the compilation, analysis, maintenance, reporting of IT data to maximize the effectiveness of IT services, resolve network issues and provide timely support to the design, development and usage of IT systems.

Why work with WFP Ukraine? 

The war in Ukraine has had drastic consequences, both for people inside the country and for those around the world who depend on its food supplies. The war has caused immense suffering for civilians, displaced families, and disrupted supply chains and food production. It has caused one of the fastest forced population movements since the Second World War. Close to 6 million Ukrainians are still living as refugees across Europe, and almost 3.6 million are internally displaced. Many have lost their homes and livelihoods. As food production and supply lines are disrupted by fighting, many families in the east and south of Ukraine do not have reliable access to nutritious food.

WFP uses a combination of food and cash assistance to support communities affected by the war. This includes working with local partners to distribute food boxes in areas near the frontline and providing cash transfers in locations where people have access to banks and markets to buy food. Since March 2022, WFP has distributed food and cash assistance equivalent to 3.7 billion meals to people displaced and affected by the war.

At WFP Ukraine, we offer a wide range of benefits and entitlements and favorable working conditions for Service Contract holders. Some of them are:

Competitive salaries per job level

Pension contribution added to net salary

Medical insurance with the possibility to enroll eligible dependents

Applicable danger pay (revised on quarterly basis)

Annual leave - 30 days per year

18 weeks of parental leave for birth mothers and 4 weeks of parental leave for non-birth parent

1 day per week remote working option within the duty station (subject to conditions)

Accessible premises & reasonable accommodation

Learning & development opportunities

How can you make a difference?

Staff on this position will be responsible for the following:

• Engage with business units, users, and stakeholders to understand operational processes, challenges, priorities, and opportunities for digital transformation, while providing guidance on the effective use of digital solutions and services.
• Promote innovation, continuous improvement, and the responsible use of digital technologies while ensuring compliance with IT policies, information management standards, data protection, and security requirements.
• Capture, analyze, and document business requirements through process maps, user stories, functional specifications, workflows, data models, and user experience designs.
• Translate business requirements into practical digital solutions, ensuring traceability from requirements through design, implementation, testing, deployment, and ongoing support.
• Design, configure, implement, and continuously improve low-code/no-code solutions, workflow automations, dashboards, collaboration tools, and business applications in line with organizational standards.
• Manage digital transformation projects and initiatives, including planning, resource coordination, risk management, stakeholder engagement, change control, and benefits realization.
• Coordinate with technical teams responsible for solution delivery, issue resolution, service management, business continuity, and compliance with organizational standards.
• Conduct solution testing, user acceptance testing, post-implementation reviews, and performance monitoring to ensure solutions meet business requirements, deliver value, and support continuous improvement.
• Lead change management, communication, training, and user adoption activities to ensure successful implementation and sustained use of digital solutions.
• Manage and maintain the portfolio of digital solutions, including current, retired, and planned initiatives, to support prioritization, governance, visibility, and strategic decision-making.
• Contribute to technical specifications, evaluation processes, procurement activities, business continuity planning, and emergency preparedness initiatives to ensure the availability and sustainability of critical digital services.
• Foster collaboration with UN agencies, partners, and external stakeholders.
• Provide guidance, support, knowledge sharing, and capacity-building to ensure continuous development and promote high performance.
  
  

To join us in saving lives, changing lives, you will have:

Education: Advanced university degree in Computer Science, Information Systems, Telecommunication, Networking or a related field. Alternatively, a first-level university degree in the same disciplines, combined with additional years of relevant work experience.

Experience: At least three (3) years of postgraduate professional experience in Computer Science, Information Systems, Telecommunication, Networking or other relevant field.

Knowledge & Skills:

• Has participated in the analysis, improvement, and digital transformation of business processes, translating business requirements into practical technical solutions.
• Has experience delivering digital solutions, including low-code/no-code applications, workflow automations, dashboards, and business systems, from design through implementation and user adoption.
• Has coordinated with business stakeholders, technical teams, and external partners to deliver digital initiatives, support continuous improvement, and strengthen organizational capabilities through knowledge sharing and training.
  
  

Language: Fluency (level C) in both in English and Ukrainian languages.

WFP LEADERSHIP FRAMEWORK

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

Click here to access WFP Leadership Framework

REASONABLE ACCOMMODATION

WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact: [email protected]

NO FEE DISCLAIMER

The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.

REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

• All applications must be submitted exclusively through our online recruiting system. We do not consider CVs or applications sent by email, LinkedIn, or any other channel.
• We strongly recommend that your Workday profile is accurate and complete, and that all sections are filled in, including your employment history, academic qualifications, language skills, and UN grade (if applicable). Once your profile is completed, please apply, and submit your application.
• If you experience technical issues while submitting your application, you may contact us at [email protected]. Please note that this email is only for technical issues with an application - unsolicited applications or documents sent to this inbox will not receive a reply.
• At the application stage, the only required documents are your CV and Cover Letter. Additional documents (passport, certificates, recommendation letters, etc.) may be requested later in the process.
• Only shortlisted candidates will be contacted and invited to proceed to the next stage of the recruitment process.
  
  

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.