Atlassian Platform Administrator

We are seeking an experienced Atlassian Platform Administrator to lead enterprise clients through complex transitions from ServiceNow to Atlassian Jira Service Management. The ideal candidate possesses deep technical expertise in both platforms, exceptional data mapping skills, and a proven track record of delivering seamless ITSM platform migrations with minimal business disruption.

Kindly note that this role supports remote work, but only from within Ukraine.

Responsibilities

• Help review clients' current ServiceNow setups (workflows, catalog items, SLAs, knowledge bases, and custom tables) and support the planning of migration steps to JSM
• Assist with moving data such as tickets, assets, users, and attachments from ServiceNow to JSM, making sure the information stays accurate and complete
• Help set up JSM projects, request types, automation rules, SLAs, and queues under guidance from senior team members
• Support the process of connecting third-party tools and systems to the new JSM environment
• Take part in testing activities, including checking data accuracy and helping with User Acceptance Testing (UAT)
• Communicate with client teams and end-users to provide basic support, answer questions, and help with training materials
  
  

Requirements

• 2+ years of hands-on experience or coursework related to Jira Service Management (JSM) and/or ServiceNow
• Understanding of ITSM concepts (Incident, Problem, Change, Request Management)
• Willingness to learn Atlassian Cloud / Data Center administration and Jira REST APIs
• Interest in learning about ServiceNow tables, Business Rules, and data export/import formats (JSON/XML/CSV)
• Basic knowledge of a scripting language such as Python, JavaScript, or Groovy (or willingness to learn)
• Good communication skills and a positive attitude toward learning and teamwork
• Strong attention to detail and a proactive approach to solving problems
  
  

Nice to have

• Any Atlassian certification (such as Jira Administration) is a plus, but not required
• Any ServiceNow certification (such as CSA) is a plus, but not required
  
  

We offer

• With us you can:
• Work on a flexible schedule remotely or from any of our comfortable offices or coworking spaces in Ukraine
• Receive the necessary equipment to perform your work tasks
• Change projects and technology stacks within EPAM
• Gain experience in various business domains (Insurance, E-commerce, Healthcare, Finance, Travelling, Media, Artificial Intelligence, and more)
• Relocation opportunities may be available for eligible candidates, depending on the role and openings at other EPAM locations
• Participate in volunteer, charity programs and communities (both technical and interest-based)
• We focus on your professional growth:
• You can plan your individual career path together with your manager
• Receive regular feedback from colleagues
• Improve your English for free with certified teachers (Speaking Clubs, client interview preparation courses, etc.)
• Get the opportunity to undergo free training and certification in AWS, GCP, or Azure Clouds
• Use the internal E-learn training program (18,200+ specialized training and mentoring programs)
• Access corporate accounts on LinkedIn Learning, Get Abstract and other partner resources
• Study at EPAM Solution Architecture School with the instructors who are practicing architects
• Develop as a leader, join Delivery Management, Resource Management, Leadership Essentials school and more
• Participate in internal communities (500+ meetups, technical discussions, brainstorming sessions, online events and conferences annually)
• What we offer:
• Vacation and sick leave (including a sick leave without a medical certificate)
• A wide range of Voluntary Medical Insurance programs providing both medical treatment and various preventive options (including sports activities)
• Medical insurance for family members at corporate rates
• Company support during significant life events (childbirth or adoption, marriage, etc.)
• Support for psychological comfort: discounts on services from mental health specialists or coaches, thematic training
• E-kids program - a free programming language training program for EPAMers' children
  

Kindly be advised that the set of benefits, including learning, certification, and other opportunities, may vary depending on the role you apply for. Our recruiter will be able to share more details about the specific opportunity during your general interview.

EPAM strives to provide its global team of over 62,350 professionals in more than 55 countries with opportunities for professional growth from day one of collaboration. Our colleagues are the source of EPAM's success, so we value cooperation, strive to always understand our clients' business and aim for the highest quality standards. No matter where you are, you will join a dedicated, diverse community that will help you realize your potential to the fullest.