Senior / Lead Business Analyst (Retail OMS)

We are looking for a Senior / Lead Business Analyst to join an OMS transformation project for a well-established UK retail client. The project focuses on replacing the existing order management system with a modern, API-first solution, with Fluent Commerce as the preferred platform. The initial 6-week Discovery & Planning phase will involve requirements analysis, fit-gap assessment, business process mapping, and MVP definition. The scope covers omnichannel retail operations, including order fulfilment, Click & Collect, Ship from Store, returns, refunds, and marketplace integrations. The implementation phase is expected to begin in early 2027.

Responsibilities

• Lead the functional discovery workstream, including planning and facilitating workshops with business and IT stakeholders.
• Gather, analyze, challenge, and refine business requirements related to Order Management Systems (OMS) and omnichannel retail processes.
• Conduct fit-gap analysis of business requirements against Fluent Commerce capabilities, identifying out-of-the-box functionality, configuration needs, extensions, and custom development.
• Analyze end-to-end order management processes, including order creation, inventory availability, fulfilment, Click & Collect, Ship from Store, returns, exchanges, and special orders.
• Identify opportunities for business process improvements and recommend solutions that balance business needs with platform capabilities.
• Create to-be business process diagrams using BPMN and prepare functional documentation in Confluence.
• Define MVP scope, translate business requirements into Jira epics, and contribute to estimations and phased release planning.
• Collaborate with Technical Leads, Enterprise Architects, other Business Analysts, and the Fluent Commerce vendor to align functional requirements with technical solutions.
• Present discovery findings, recommendations, and proposed solutions to senior client stakeholders.
  
  

Requirements

• business and IT stakeholders.
• Gather, analyze, challenge, and refine business requirements related to Order Management Systems (OMS) and omnichannel retail processes.
• Conduct fit-gap analysis of business requirements against Fluent Commerce capabilities, identifying out-of-the-box functionality, configuration needs, extensions, and custom development.
• Analyze end-to-end order management processes, including order creation, inventory availability, fulfilment, Click & Collect, Ship from Store, returns, exchanges, and special orders.
• Identify opportunities for business process improvements and recommend solutions that balance business needs with platform capabilities.
• Create as-is and to-be business process diagrams using BPMN.
• Define MVP scope, translate business requirements into Jira epics, and contribute to estimations and release planning.
• Prepare functional documentation and contribute to the Technical Design Guide in Confluence.
• Collaborate closely with Technical Leads, Enterprise Architects, Business Analysts, and OMS platform vendors.
• Present discovery findings, recommendations, and proposed solutions to senior client stakeholders.
  
  

Nice to have

• Hands-on experience with Fluent Commerce, including order orchestration, inventory management, and fulfilment configuration.
• Experience with commercetools or other composable commerce platforms.
• Understanding of payment integrations, fraud prevention, and refund processes within OMS.
• Experience in luxury retail or high-value goods, including special and bespoke orders.
• Knowledge of store fulfilment, carrier integrations, and marketplace operations.
• Experience with MVP scoping and estimation during discovery phases.
  
  

We offer

• Opportunity to work on bleeding-edge projects
• Work with a highly motivated and dedicated team
• Competitive salary
• Flexible schedule
• Benefits package - medical insurance, sports
• Corporate social events
• Professional development opportunities
• Well-equipped office
  
  

About Us

Grid Dynamics (NASDAQ: GDYN) is a leading provider of technology consulting, platform and product engineering, AI, and advanced analytics services. Fusing technical vision with business acumen, we solve the most pressing technical challenges and enable positive business outcomes for enterprise companies undergoing business transformation. A key differentiator for Grid Dynamics is our 8 years of experience and leadership in enterprise AI, supported by profound expertise and ongoing investment in data, analytics, cloud & DevOps, application modernization and customer experience. Founded in 2006, Grid Dynamics is headquartered in Silicon Valley with offices across the Americas, Europe, and India.