IT Support Specialist (On-site)

About your role:

Join our IT Support Center and become a key point of contact for hands-on IT support in our Kyiv office.

In this role, you will support employees with their day-to-day workplace technology, including laptops, desktops, monitors, docking stations, printers and other IT equipment. You will troubleshoot hardware and software issues, manage IT assets, and collaborate with remote IT teams when additional technical support is required.

Location & working model: This is an on-site role based in our Kyiv office, 5 days per week, as the position requires hands-on support of employees and physical IT equipment. The office is located near Pochaina metro station, with a bomb shelter and backup power supply.

What you will do:

• Provide Desk Side support services to end users when incidents cannot be resolved remotely through the Service Desk
• Provide HW Break & Fix support services to end users when hardware incidents need a replacement of defective whole unit by an equivalent one
• Provide Asset Tracking services for Schneider workplace equipment. Assure CMDB is updated to reflect required, accurate data for new equipment deployments, equipment reassignment, equipment returns, etc.
• Provide Hand & Eyes support to operate technical tasks requests on infrastructure equipment, and under control of the remote administration team
• Deploy and manage non-network attached printers, storage devices and miscellaneous peripherals
• Provide physical on-site and/or remote support services for end users in remote locations
• Provide on-site support for any activities for server maintenance upgrades
• Provide L1 support for audio/ visual equipment
• Provide technical support for special events such as annual meetings, Board meetings, training sessions, for both internal/external end users
• Perform and support hardware and software IMACDs, reinstallations, updates and downloads for desktops, laptops, Smart Phones/Tablets and other mutually agreed and defined devices
• Coordinate with external vendors for service to location infrastructure components
• Provide installation / relocation / disposal of network printers
  
  

What is helpful to be successful in this role:

• 3+ years of experience in end-user IT support across different platforms
• Experience with ITSM tools
• Hands-on experience with SCCM, Active Directory, McAfee, Outlook, and Microsoft 365.
• Microsoft certification would be an advantage.
• Willingness to continuously learn new technologies and tools.
• Good overall understanding of IT platforms and services, including networking, hardware, applications, and cloud technologies.
• Intermediate or higher level of English, both spoken and written.
• Analytical mindset and effective problem-solving skills.
• Strong communication skills.
• Innovative and proactive approach.
  
  

What do we offer?

• Official employment with a competitive salary and regular salary reviews
• On-site work model: 5 days per week in our Kyiv office (near Pochaina metro station), with a bomb shelter and backup power supply.
• Yearly bonus based on individual objectives and company performance.
• Exciting work in an international company, with opportunities for career growth and involvement in different projects and initiatives.
• 24 days of paid vacation per year
• Training tailored to your development and career goals, plus free Coursera access.
• Partial compensation for English courses or gym: UAH 17,000 per year before tax.
• Partial meal allowance: UAH 5,000 per month before tax.
• Corporate work equipment.
• Corporate events and team activities.
• Employee discount on Schneider Electric products.
• Free psychologist sessions for employees and family members.
• Free access to an e-library.
• Open, diverse, and supportive team of professionals.
  
  

Please submit your CV in English and in PDF format when applying for this position.

At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work.

Our Total Rewards is our way of saying: “We see you. We value you”. It’s more than just pay and benefits- it’s a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.

Schneider Electric is there when it matters most to you

Our Total Rewards package outlines all the benefits and support you’ll enjoy as part of the Schneider Electric team:

Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: health and life insurance, paid time off, parental and care leave, flexible work options, support for chronic conditions, and confidential counseling for life’s challenges.

Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs: your base salary, short-term incentives or sales incentives.

Grow Your Skills and Career. We commit to helping you grow with ongoing performance and development conversations, Senior Talent Program, global career opportunities, access to our Schneider Career Hub for new positions, projects, and mentors, and learning platforms like Coursera to equip you with the skills for today and tomorrow.

Team Up in the Workplace. We encourage teaming up through project opportunities on the Schneider Career Hub, smart ways to collaborate, celebrating contributions via a recognition program, sharing your voice in our engagement survey, and fostering an inclusive, caring workplace.

Support Your Community. We make a difference in your community with volunteer leave, programs through the Schneider Electric Foundation, and initiatives that support youth education.

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IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today!

€40 billion global revenue

+9% organic growth

150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

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