Tier 1 Technical Support (Poland)

Looking for an experienced (1 year+) Tier1 Support agent to work on tickets on the long-term cybersecurity project. Location - Poland. Working remotely from home.
Two shifts for choice:
- 8:30 - 17:00
- 16:30 - 01:00

Also, the rotation to night shift for 1-2 months per year is a must-have.

Requirements:

• Relevant experience in Technical Support for about a year
• Experience in customer-facing environment, with direct interaction with customers
• Understanding of networking concepts and protocols and security software and hardware
• Upper-intermediate verbal and written English skills ( It will an interview in English, so must-have)
• Experience with Linux operating system administration, configuration, installation

Would be a plus:

• Proven working experience in enterprise technical support, IT support or as a technical engineer

• Experience in supporting security solutions, including knowledge and hands-on experience with network devices and network architectures (firewalls, routers, load balancers)

• Advantage for experience with CISCO, Palo Alto, Checkpoint, Fortigate and other leading network security vendors

Duties:

• Take ownership of customer issues that has been reported and see problems through to resolution

• Provide prompt and accurate feedback to customers

• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams

• Ensure proper recording and closure of all issues

• Document knowledge in the form of knowledge base tech notes and articles

• Strong focus on customer satisfaction