Patient Care (Ukraine)

Position Purpose  

The Patient Care will assist the Program Manager in managing drug access program(s) in the region. The jobholder is required to help represent Axios in daily meetings with patients, doctors and carry out administrative duties which will be both field and office based..  

Duties and Responsibilities  

• Effectively assist in managing a drug access program(s) by liaising with hospitals, and pharmacies, and patients.  
• Ensure that eligible patients are enrolled in the program(s) in a timely manner and in accordance with the project workflow and timelines.   
• Ensure that current patients receive their drugs quickly and efficiently.  
• Prepare timely monitoring reports (monthly) with patient numbers and logistics as well as quality assurance reports (quarterly) for internal review. This includes monitoring and tracking patient files in collaboration with Axios staff in “real time” as patients proceed through the program.  
• Maintain and update electronic program files, including patient and quality assurance data.  
• Conduct other administrative duties.  

 Relationships  

• Work closely with program team members 
• Maintain ongoing and frequent communication with project team leaders including Axios regional and global staff  
• Report to Program Manager. 

Competencies  

• Application of job Knowledge  
• Concern for Order and Quality   
• Adaptability and flexibility  
• Dependability  
• Teamwork  

Educational Background and Experience  

• A degree or diploma in Scientific or Healthcare related degree  
• 2 – 3 years working experience in a healthcare or scientific field or NGO is ideal 
• Experience in data monitoring and management is an advantage, 
• Experience coordinating and handling logistics/supply chain is a plus 
• Experience in customer service management is a plus 
• In lieu of working experience, a demonstrated passion for philanthropy through volunteer involvement is also an advantage 

Job Circumstances  

• The position is based in Kyiv, Ukraine and it does entail frequent travel to Clients, partners and Pharmacies which may be outside your designated region. 
• Flexibility in ability to travel as well as working hours is essential.