Support Manager

A Support Agent (Support Operator) is a specialist who communicates directly with clients via chats and emails.

Main Purpose of the Role:

• Providing high-quality service to ensure customer satisfaction while using our platform.

Key Requirements:

• 1+ year of experience in a similar customer support role;
• English level B2 or higher (both written and verbal);
• Fast learning ability and adaptability;
• Strong PC skills;
• Fast, grammatically correct writing;
• Customer-oriented mindset and politeness;
• Stress resistance;
• Ability to work night shifts.

Work Conditions:

• 2/2 shift schedule, 12-hour shifts: Day (08:00–20:00) and Night (20:00–08:00);
• Fully remote position;
• Stable internet connection and a modern PC are required.