Technical Support Representative

Join our fast growing company as a Technical Support Agent  (with English B2-C1  language skills).

It is a remote full-time position.

Schedule: 8 AM - 8 PM; 8 PM - 8 AM CET, 24/7, day and night shifts. (2 by 2. Two working days, followed by two days of rest)

At   PEXLY you have a great opportunity to get:

• Experience in the international company working with people around the globe;
• Compensation –   $900  for the first 2 months, and   $950  after 2 months;
• Bonus -   $50 depending on the execution of the KPI per month;
• Training will be provided by the company and the client;
• 20 paid days of vacations and 10 days of sick leaves per year;
• Management's attention, support and motivation.

Your responsibilities:

• Support with technical questions;
• Politely respond to customers' inquiries in a timely manner;
• Cooperate with development and QA teams to resolve the issues from customers;
• Analyze customer requests and suggest improvements;
• Develop healthy customer relationships;
• Keep clients engaged and regularly using products;
• Constant follow-up on clients and leads: service usage issues, renewals;
• Maintain a detailed understanding of Client's services, assist customers with questions and suggest the best solutions for their needs;
• Build customer loyalty and retention;
• Resolve customer issues
• Review customer complaints and concerns and seek to improve all aspects of the customer experience;
• Build Trust and Transparency with Clients

You are our   perfect candidate if you:

• Proficiency in written English at the B2-C1 level;
• Experience with Windows OS will be an advantage;
• Prior experience in Customer Support, demonstrating a track record of proficiently managing customer relationships and addressing their needs would be a plus
• Strong problem-solving skills;
• Ability to handle sensitive customer information with confidentiality and discretion;
• Ability to work in a stressful situation, remaining calm, and showing respect and empathy while working with clients;
• Ability to remain focused while working remotely.

PEXLY is a global company. We empower businesses all over the world through providing remote assistants and outsourced teams specialized in customer support, tech support, back office activities, and agile sales and marketing support.

We respect the individuality and culture of each member of our large team, and appreciate the contribution of each employee to support our Customers.

We will be glad to welcome you to our team. Grow your career with PEXLY!