Contact Center Specialist

UA, Lviv

Hybrid work for Lviv region candidates.

Nestlé Business Solutions (NBS) is a global team delivering smart, efficient solutions that keep Nestlé running worldwide. We combine technology and collaboration to simplify processes and create real business value.

Discover more about us and explore career opportunities - About us

Are you ready to join a multinational company and a dynamic team?

We’re excited to offer an opportunity for Contact Center Specialist to join our HR BS .

With you we will:

• Handle inbound and outbound calls, emails, chats, or social media inquiries.
• Provide accurate information about products, services, or policies.
• Resolve customer issues efficiently and empathetically.
• Troubleshoot customer complaints or technical issues.
• Escalate complex problems to appropriate departments when necessary.
• Follow up to ensure customer satisfaction and issue closure.
• Record customer interactions and transactions in CRM systems.
• Maintain detailed logs of inquiries, complaints, and resolutions.
• Update customer profiles and service records accurately.
• Meet or exceed performance metrics (e.g., call handling time, customer satisfaction scores).
• Maintain confidentiality and data protection protocols
  
  

Key requirements:

• Work experience in customer service, preferably in accounting and/or Contact Center; experience handling inbound and outbound calls, emails, chats, or social media inquiries.
• Education in business administration, communications, accounting, or related fields.
• Language skills: English — fluent level; local language — fluent level (depending on the market where Contact Center activities are provided).
• Knowledge of methodologies: customer support processes, complaint resolution, troubleshooting, escalation procedures, and customer satisfaction follow-up.
• Knowledge of specialized programs: CRM systems, Microsoft Office, and other digital tools for recording interactions, updating profiles, and maintaining service records.
• Responsibility, attention to detail, and a high level of self-organization; ability to maintain confidentiality and adhere to data protection protocols.
• Ability to work in a team and communicate effectively with customers and colleagues, demonstrating empathy, accuracy, and efficiency while meeting performance metrics.
  
  

Let’s Talk Benefits:

• Competitive package: annual salary review and annual bonus, 28 paid vacation days, paid sick leave, medical insurance, IT Club discounts
• Work arrangements: hybrid in Lviv region or fully remote across Ukraine, official employment, standard schedule 9:00–18:00 with a flexible lunch break, company-provided equipment
• Corporate culture: international environment, diverse and inclusive teams, strong internal communities, knowledge sharing.
• Well-being: mental health support program
• Grow with us: onboarding & mentorship from day one (buddy program for newcomers), professional development opportunities
• Stay active: support for sports and wellness activities
• We care: socially responsible company values: Наші історії - покращуємо якість життя, сприяємо здоровому майбутньому
  
  

Nestlé Business Solutions Lviv is where innovation meets opportunity. Join us and help create value for Nestlé and for millions of consumers worldwide.

At Nestlé, we are committed to fostering an inclusive and respectful hiring experience from the very first interaction. We aim to make our recruitment process accessible for everyone, and we continuously work to create a fair and welcoming experience for all candidates.

Individuals with disabilities are encouraged to apply, and we are open to offer support confidentially throughout the interview, assessment, and onboarding process.

Join Nestlé and become part of a culture defined by respect, inclusion, and equity. Our commitment to these values ensures that everyone feels valued and accepted.

Your Journey with Us:

CV review - Interview with Recruiter - Interview with Hiring Manager - ( Test Task if needed - ) Job offer - Welcome aboard!

P.S. Thank you for submitting your resume and application! Every application is carefully reviewed, and we contact candidates whose experience most closely aligns with the requirements of the role. If you do not hear from us right away, please know that your profile will remain in our talent pool, and we will reach out when a suitable opportunity becomes available.

Best regards,

Talent Acquisition team!